Assignment Objectives Describe management quality initiatives such as TQM and Six Sigma. Evaluate the quality control tools used to analyze and improve processes.
The Group Portion takes a big-picture approach. You and your group will discuss how to implement Six Sigma as the Quality Management System (QMS) at the Hotel Escargo. The group should discuss the 5 components of Six Sigma in detail. There should be several paragraphs about each component. The 5 components of Six Sigma
are: Define Measure Analyze Improve ControlPlease this is the group portion
Group Portion For this portion, you will complete the following: •Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance. •Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable. 5-6 pages
Please submit your assignment.
This assignment will be assessed using additional criteria provided here. For assistance with your assignment, please use your text, Web resources, and all course materials. Grading Criteria Percentage Deliverable requirements addressed; understanding of material and writer's message and intent are clear 35% Scholarly research which supports writer's position properly acknowledged and cited direct quotations may not exceed 10% of the word count of the body of the assignment deliverable (excluded title page, abstract or table of contents if used, tables, exhibits, appendices, and reference page(s). Inclusion of plagiarized content will not be tolerated and may result in adverse academic consequences. 20% Critical thinking: position is well justified; logical flow; examples 20% Structure: Includes introduction and conclusion; proper paragraph format and reads as a polished, academic paper or professional presentation, as appropriate for the required assignment deliverable 10% Mechanical: No spelling, grammatical or punctuation errors 10% APA: Deliverable is cited properly according to the APA Publication Manual (6th ed.) 5%
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