Describe the cognitive and non-cognitive abilities relating to Emotional Intelligence. Provide an example of how you might use EQ in your daily life. Respond to at least two of your peers for this posting with suggestions that might work for them within their daily lives.
Baack, D. (2017). Organizational behavior (2nd ed.). [Electronic version]. Retrieved from https://ashford.content.edu
REPLY TO QUENTIN:
What is emotional intelligence? Baack describes it as “a person's ability to detect and manage emotional cues and information” with five sub-concepts including self-awareness (cognizant of personal feelings), self-management (able to manages those feelings), self-motivation or persistence (inspiration), empathy (able to sense others) and social skills (able to handle others’ emotions) (Baack, 2017, 3.4).
Along with these concepts, there are cognitive and non-cognitive abilities associated with emotional intelligence. Cognitive abilities suggest being apt to focus on their and someone’s mental abilities to apply information that has been received by emotions. With these cognitive abilities, we are able to assess the problem that has been presented, think through the problem, understand why the problem is the problem, and respond to that emotion with an appropriate solution.
Non-cognitive abilities are those soft skills such as interaction with others, emotional maturity, empathy, and verbal and non-verbal communication skills. We all have a duty to develop our non-cognitive because these are a little less able to be measured. Both sets of abilities help in emotional intelligence to manage, understand, and resolve various solutions via knowledge and social skills.
I have had to use EQ several times, most times, even before I knew the formal name for it. When we learn what we may have always been doing, seems as if it just comes alive and we have some type or enlightenment. One particular job I had, a coworker of mine was the office manager and she always was happy outside of the workplace but as soon as, I mean as soon as, her feet the threshold of the business, her attitude changed for the worst. So after several weeks of identifying those behavior, I went and asked what the problem was in the most meek manner and genuine concern. She told me. I asked her how she was going to handle this issue because it could rub off on others and bring the morale down in that very small office. To make a long story short, her issue was her brother, the owner of the company, and once they talked, the energy swiftly changed for the better. Simple communication goes a long way.
REPLY TO EDWARD:
The cognitive abilities that relate to emotional intelligence include how a person digests and holds information in their memory, and pay attention to details. More importantly, we then are able to use our own intuition to solve issues that deal with ethics and morals in our everyday lives. The behavioral component is used to detect how a person will react once they are involved in a situation that involves principles and personal feelings. “If someone has lost a parent to lung cancer and sees someone smoking in a nonsmoking zone, the cognitive component reasons that the person is doing something wrong and possibly is in violation of a local ordinance” (Baack, 2017, p. 3.4). Based off the information stored in the person’s memory from seeing their mother or father die from smoking, will likely cause them to voice their frustration to the smoker in an anger or saddened voice.
Non-cognitive abilities are related to emotional intelligence by way of being able to think outside the box which enhances creativity, motivation, and be able to possess self-control. “Emotional intelligence may play a role in success at work. It potentially predicts the ability to lead, and constitutes a major asset when working in jobs with high levels of social interaction” (Goleman, 1995; Mayer, Salovey, & Sluyter, 1997, p. 3.4). As a manager or front-line supervisor, their role is to motivate staff members to meet company performance standards on a daily basis. Being able to instill confidence and lead by example by showing a strong work ethic are examples of non-cognitive abilities.
I use emotional intelligence in my everyday life on the job when I affiliate with different cultures, genders, religions and age groups. I have to show empathy, which allows me to be aware of over people’s feelings, meaning I have to be mindful of what I say. For instance, I don’t discuss politics or religion on the job because people are sensitive to those issues.
Baack, D. (2017). Organizational behavior. [Electronic version]. Retrieved from https://ashford.content.edu (Links to an external site.)Links to an external site.
Mayer, J. D., Salovey, P., & Sluyter, D. J. (1997). Emotional intelligence: Emotional implications. New York, NY: Basic Books. Retrieved from https://content.ashford.edu/books/Baack.3633.17.1/sections/sec3.4?search=cognitive# (Links to an external site.)
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