Describe the cognitive and non-cognitive abilities relating to Emotional Intelligence

Describe the cognitive and non-cognitive abilities relating to Emotional  Intelligence. Provide an example of how you might use EQ in your daily  life. Respond to at least two of your peers for this posting with  suggestions that might work for them within their daily lives. 

 Baack, D. (2017). Organizational behavior (2nd ed.). [Electronic version]. Retrieved from 



What is emotional intelligence? Baack describes it as “a person's  ability to detect and manage emotional cues and information” with five  sub-concepts including self-awareness (cognizant of personal feelings),  self-management (able to manages those feelings), self-motivation or  persistence (inspiration), empathy (able to sense others) and social  skills (able to handle others’ emotions) (Baack, 2017, 3.4).

          Along with these concepts, there are cognitive and  non-cognitive abilities associated with emotional intelligence.  Cognitive abilities suggest being apt to focus on their and someone’s  mental abilities to apply information that has been received by  emotions. With these cognitive abilities, we are able to assess the  problem that has been presented, think through the problem, understand  why the problem is the problem, and respond to that emotion with an  appropriate solution.

          Non-cognitive abilities are those soft skills such as  interaction with others, emotional maturity, empathy, and verbal and  non-verbal communication skills. We all have a duty to develop our  non-cognitive because these are a little less able to be measured. Both  sets of abilities help in emotional intelligence to manage, understand,  and resolve various solutions via knowledge and social skills.

          I have had to use EQ several times, most times, even before  I knew the formal name for it. When we learn what we may have always  been doing, seems as if it just comes alive and we have some type or  enlightenment. One particular job I had, a coworker of mine was the  office manager and she always was happy outside of the workplace but as  soon as, I mean as soon as, her feet the threshold of the business, her  attitude changed for the worst. So after several weeks of identifying  those behavior, I went and asked what the problem was in the most meek  manner and genuine concern. She told me. I asked her how she was going  to handle this issue because it could rub off on others and bring the  morale down in that very small office. To make a long story short, her  issue was her brother, the owner of the company, and once they talked,  the energy swiftly changed for the better. Simple communication goes a  long way.



The cognitive abilities that relate to emotional intelligence  include how a person digests and holds information in their memory, and  pay attention to details. More importantly, we then are able to use our  own intuition to solve issues that deal with ethics and morals in our  everyday lives. The behavioral component is used to detect how a person  will react once they are involved in a situation that involves  principles and personal feelings. “If someone has lost a parent to lung  cancer and sees someone smoking in a nonsmoking zone, the cognitive  component reasons that the person is doing something wrong and possibly  is in violation of a local ordinance” (Baack, 2017, p. 3.4). Based off  the information stored in the person’s memory from seeing their mother  or father die from smoking, will likely cause them to voice their  frustration to the smoker in an anger or saddened voice.

Non-cognitive abilities are related to emotional intelligence  by way of being able to think outside the box which enhances creativity,  motivation, and be able to possess self-control. “Emotional  intelligence may play a role in success at work. It potentially predicts  the ability to lead, and constitutes a major asset when working in jobs  with high levels of social interaction” (Goleman, 1995; Mayer, Salovey, & Sluyter, 1997, p.  3.4). As a manager or front-line supervisor, their role is to motivate  staff members to meet company performance standards on a daily basis.  Being able to instill confidence and lead by example by showing a strong  work ethic are examples of non-cognitive abilities.

I use emotional intelligence in my everyday life on the job  when I affiliate with different cultures, genders, religions and age  groups. I have to show empathy, which allows me to be aware of over  people’s feelings, meaning I have to be mindful of what I say. For  instance, I don’t discuss politics or religion on the job because people  are sensitive to those issues.


Baack, D. (2017). Organizational behavior. [Electronic version]. Retrieved from (Links to an external site.)Links to an external site.

Mayer, J. D., Salovey, P., & Sluyter, D. J. (1997). Emotional intelligence: Emotional implications. New York, NY: Basic Books. Retrieved from (Links to an external site.)

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