Social Media Feedback Activity
Complete each section below. Be sure to cite your sources when necessary (including all uses of the textbook).
1. Establishment Feedback
Research a review-based social media site such as TripAdvisor®, Yelp®, UrbanSpoon®, Bookings.com®, Hotels.com®, or something similar.
Pick a local service establishment and review the feedback.
Provide a 3 to 5 sentence summary below.
2. Service Improvement
Identify 3 to 5 major areas of improvement.
Discuss in 3 to 5 sentences per topic how you would use the feedback from social media to improve service within the establishment.
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