Watch the video from the multimedia activity for this week

 Watch the video from the multimedia activity for this week. In no less  than 100 words, discuss how the principles presented by Mr. Clemmer in  the video can be applied to improvement of service quality and processes  in the organization for which you work (or one for which you have  worked in the past, if not currently employed). As a part of this  discussion include how Deming’s 14-point program is used or can be used  to improve the quality processes in your organization. Make a  substantive response to at least two of your classmates’ postings. 

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