1st- (info to be used in a mind map) Regarding CRM training program – explain how the step "Conduct training and Assessment" function at the following levels:
- Organizational level
- Job level
- Personal level
2nd- Write an INTRODUCTION ONLY to a paper covering CRM and the topics covering. 175 WORD MINIMUM
- How was the needs assessment conducted? How were the objectives for training set?
- What training design and delivery method would be most useful for this program? Why?
- Which training evaluation methods would you recommend to assess the success of this program?
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