National technology update project scope © Aspire Training & Consulting Page 1 of 3 Document date: June 2015 [unit code and title] ………………………………………………………………………………………………………………….. [student name] ……………………………………………… [id] …………………………… [date] ……………. Scope statement This project will develop and deliver a nationwide rollout of point of sale activation systems in 48 retail outlets in six states Executive summary The new technology incorporates new signature recognition devices, which will result in faster activation for mobile phone customers. Business objectives Reducing the activation time to 5 minutes as opposed to the much slower manual activation process is projected to increase profits by 20% during peak sale times. Project description The project involves an upgrade of existing systems rather than replacement of the existing units. The project will be regarded as successful if a target of five minutes per phone activation is being met in 85% of cases by the end of the financial year. This will also be measured against expected gains in profitability. A potential risk is that training in the new system is not rolled out to all casual as well as permanent retail staff. Roles and project stakeholders Project Manager: (Your name) Reporting to: The Board Rose Hargreaves, CEO Sean Banford, Managing Director of Business Operations Developers Business Analysts Junior Project Administrator Change Manager Training Specialist Extra staff (as required) XYZABC Tech Pty Ltd Temporary Project Resource Officers (x 2) National technology update project scope © Aspire Training & Consulting Page 2 of 3 Document date: June 2015 [unit code and title] ………………………………………………………………………………………………………………….. [student name] ……………………………………………… [id] …………………………… [date] ……………. Time line Phase 1: Scoping and business case (completed) 2 months Phase 2: Assembly of components of upgrade Purchase, adapt, system integration, QA, hardware management, scheduling of activation, security, staff training, customer communications 6 months Phase 3: Implementation 3 months Legislative requirements Ensure all work is carried out according to BizOps Enterprises policies and procedures and in line with individual state and territory work health and safety legislation. For more information, please refer to: www.safeworkaustralia.gov.au. Resources required Personnel resource required Developers : John Brown, Natha Singh, Edward Chan Business Analysts : Steph Ford, Chang Lin Junior Project Administrator : Chris Yakoub Change Manager : Eliza Murphy Training Specialist : Fotina Maniatis Extra staff (as required) : Melinda Pasternak, National IT Projects Manager (Canberra), Andrea Thornton, Customer Communications Manager (Perth) Other resources required XYZABC Pty Ltd (implementation phase) XYZABC Pty Ltd Temporary Project Resource Officers (x 2) Melbourne Office; no access to network Budget assumptions TBA National technology update project scope © Aspire Training & Consulting Page 3 of 3 

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