Self-Checkout Machines and Customer Service
Corporate headquarters wants all stores to install at least two self-checkout machines. Research shows that the machines will pay for themselves within a year by reducing labor costs. You believe that cutting jobs would put your store at a competitive disadvantage. Your competitive edge–especially versus low price giants such as Wal-Mart–is better service. Instead of reducing your workforce, you'd like to transfer these cashier jobs into the deli and the bakery, and even add a childcare service for busy parents. You are convinced that the changes you envision could boost profits by a minimum of 5% in the first year. How would you persuade your manager at corporate headquarters to let you test your approach for the first year after the self-checkout machines are installed in your store?