1. Why do people pull back from self-disclosure?A. Because it allows them to know themselves and others around them betterB. Because they are trying to create high self-awareness which requires them to spend time in solitudeC. Because they have learnt very early to shut away large parts of themselves in the hidden paneD. Because it is very difficult to deal with the repressed childhood experiences2. Among the four different areas or clusters of emotional intelligence self awareness refers to the ability to:A. Understand the way you are coming off to other peopleB. Understand the politics of your own workplaceC. Hold yourself in check and not overact when something bothers youD. Settle conflicts and disagreements between groups and between people3. Which of the following in NOT part of the self-concept?A. Self-imageB. Real selfC. Looking-glass selfD. Efficacy self4. How does ISO 9000 differ from the quality movement?A. ISO 9000 can be used only by manufacturing companiesB. Quality movement focuses on explaining procedures in organizationsC. ISO 900 emphasizes on keeping careful records of how things get doneD. ISO 9000 focuses on a conscious examination of the company s processes