Applying The Training Process

Your boss (in a hypothetical organization) has asked you to develop a training program for new employees in the customer care call center. There are about 1200 employees who staff the call center, and since turnover is close to 20% (not unusual for call centers), there are often new employees who need training on product knowledge, telephone courtesy, helping customers feel “served”, and dealing with difficult customers. One week has been designated for their initial training which includes four hours of information on health insurance and other benefits.

“Continuous Quality Improvement (CQI)”  Please respond to the following:

Identify a contact person for the quality improvement program at a long-term care facility in your geographic area. Conduct a brief in-person, telephone, or email interview with this contact person, concentrating on the following areas:

Structures

Processes

Outcomes

Regulatory minimum standards

Next, describe the current quality improvement program in place at this facility, focusing on the areas listed above, and specify the main roles involved in this program.

Finally, determine whether or not this quality improvement program is aligned with Deming’s Process Improvement Cycle. Provide a rationale for your determination.

Discussion of the staffing needs of your organization. The organization that is chosen is Amazon. So discuss the staffing needs of the Amazon in 200-300 words.

The purpose of this assignment is to simulate the thought process that managers use when planning for staffing and compensating employees. Students are not expected to produce a detailed proposal. Rather, the expectation is that students demonstrate consideration of the multiple complexities involved in staffing and compensation.

Incorporate one resource to support your Staffing and Compensation Plan.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

Moral and ethical decision-making are part of disaster management. What are some of the moral and ethical decisions you would be prepared to make within your community if you were an emergency manager and disaster struck? 200 word minimum.

Challenges And Strategies

Analyze in 1,000 words the communications and group behavioral issues that might arise in an organization hiring employees for their first job 

Include a strategy to address these challenges.

Stock Performance

One measure of a company’s stock performance is an indicator known as a beta coefficient.

· Examine the beta coefficient as it relates to a company’s market performance:

1. Define beta coefficient

2. Discuss the importance of beta as an indicator of how company’s stock will perform in relation to the market

3. Indicate the meaning of three betas and explain how a company’s stock with each of the betas indicated is expected to perform relative to the market

· The final paragraph (three or four sentences) of your initial post should summarize the one or two key points that you are making in your initial response.

· Your main post must be two to three substantive paragraphs 150-200 total words and include at least two APA-formatted citations/references.

Prepare a PowerPoint presentation of 8 slides that explains why an understanding of complimentary alternative medicine (CAM) and spirituality is important for members of health care teams; examines the ethical, legal, and financial principles related to CAM and spirituality; and describes how these forms of health care can impact plans of action.

Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in sequence.

As a leader in the field of nursing, it is important for you to identify areas within your organization that may need to improve cultural competence, and to develop educational materials to assist in doing so.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

· Competency 2: Develop evidence-based health promotion and disease prevention initiatives for diverse and vulnerable populations.

. Identify topics for an organizational education plan on CAM and spirituality.

. Explain the importance of health care professionals developing an understanding of CAM, traditional medicine, holistic health, and spirituality.

Directions: Please answer all of the following essay questions using any class notes, reading materials, or class discussion information. Write an about 6 pages article. Use the resources I posted.

Question #1: Summarize the Monbiot article.

Question #2: Please answer the following two questions using the Monbiot article.

First: Explain your favorite part of the article

Second: How does this article help your understanding of ethics and morality.

Question #3: How and why is privacy at risk? Use the Angel article to guide your answer.

Question #4: What do we lose if privacy is not protected? Use the Angel article to guide your answer.

View the scenario called “Critical Decision Making for Providers” found in the Allied Health Community media (http://lc.gcumedia.com/hlt307v/allied-health-community/allied-health-community-v1.1.html)

In a 1,200 word paper, describe the scenario involving Mike, the lab technician, and answer the following questions:

What were the consequences of a failure to report?

What impact did his decision have on patient safety, on the risk for litigation, on the organization’s quality metrics, and on the workload of other hospital departments?

As Mike’s manager, what will you do to address the issue with him and ensure other staff members do not repeat the same mistakes?

Conclusion 

A minimum of three academic references from credible sources are required for this assignment.

Does the method do the job required? What are it limitations? How easy is it to carry out with respect to skill level, time required and level of interpretation?

paragraph 5 – future developments or improvements 

What would I do to improve this?- consider your abilities and skills, consider correcting any deficiencies both operational and technical. Can I think of alternative methods? – consider their feasibility.