Archive for December, 2018

Medical Office Management

Foundational information on the profession of medical assisting. You learned about the required characteristics of a medical assistant, the history of the profession, ethic and legal obligations of the medical assistant, patient communication, and telephone techniques. For this written assignment, the concepts learned from Lessons 1-4 will be applied. Please review the learning objectives for Lessons 1-4 prior to beginning work on this assignment. 


Complete Parts A and B for this assignment.


Part A: Kayla Christianson, CMA, has been employed six years by the cardiology practice of three physicians. She is a graduate of a CAAHEP-accredited school. Furthermore, Kayla received extensive hands-on training performing ECGs while doing her required externship.


Kayla has completed an ECG ordered by Dr. Hsu for Mrs. Warner, a 76-year-old patient. Dr. Hsu, Kayla’s boss, has telephoned her explaining that he was behind schedule doing rounds at the hospital. He asked her to do him a favor and interpret Mrs. Warner’s ECG, sign his name, and fax the report to Mrs. Warner’s referring internist who is expecting the results.


Provide detailed answers for each of the following questions. Your response should be two (2) pages in length.


• Given the scope of Kayla’s education, training, and years of experience as a CMA, would this favor fall within the AAMA guidelines of her responsibilities? 


• Would any portion of Dr. Hsu’s request fall within the guidelines? If so, which portion(s)? Is an exception to these guidelines ever allowed? 


• How should Kayla respond to Dr. Hsu?


Part B: For more than two years, medical assistant Linda Lewis had been employed by Drs. Norek and Klein, who are gerontologists. Also on staff are two registered nurses, a medical laboratory technician, and a medical social worker. The daughter of one of the doctor’s patients has just called the office. She is very distraught at the seemingly diminished capacity of her mother and insists on speaking to the doctor.


Linda explains that both physicians take only emergency calls during patient appointment hours, but that she will take a detailed message. This caller, however, suggests that not only should her call be considered an emergency, but that she will sue the doctor if the call is not handled accordingly.


Provide detailed answers for each of the following questions. Your response should be two (2) pages in length.


• What should Linda do immediately to diffuse the situation?


• Is this clearly a case when the call should be passed on to one of the registered nurses or the medical social worker?


• Is this a case when the physician should be called to the telephone because of the threat of an impending suit?


• How could Linda ascertain whether or not this is indeed an emergency? Is it up to her, as a medical assistant, to make such a determination?


• Because this is the patient’s daughter rather than the patient herself, does Linda have any reason to enter into a conversation with the caller? Could Linda be ethically bound by confidentiality not to admit the woman’s mother is a patient?

Art Exhibit Response

The Art Exhibition Response Paper will be a review of a design and décor-related exhibit at a museum or gallery in the area. 

• Formulate an opinion of the exhibit, the purpose or point of the exhibit, and/or the aim of the curator.

• Use examples from the exhibit to support your opinion.(below) 

• Please include a pamphlet of the exhibit if possible. Your response should be well-organized, state a clear thesis, and be written in a unified manner with images.

• It will be evaluated for clarity and organization as well as content. 


Use proper MLA citation for all artwork. For artwork citation see Citation Guide. ~1000 words. Not including citations



NS490 Capstone Course

GOAL:  Construct an application or presentation that demonstrates synthesis of the key concepts in population based nursing, leadership, and management.




1. The capstone project allows the student to apply knowledge learned throughout the BSN program with a focus on Leadership and Population Health. The student should choose a topic in nursing with a focus on leadership, community health nursing, or a combination of both.  


2. Note:  This project is tied to the practicum and therefore is time-limited, as is the clinical practicum, to a time frame of 9-10 weeks.


3. To successfully complete your project, the faculty strongly suggests that you follow the protocol suggested below.

a. BY THE END OF LESSON 1: Meet with your Preceptor to discuss his or her views on a proposed project for you to work on for his or her site.  Ask the Preceptor, “What would you like to see me do for you?” Meet with your Course Faculty (CF) to discuss what you would like to do and reach an agreement on the project to be completed. Remember the preference is for one identified within the needs for the site and your RN-BSN preparation skill set.

b. BY THE END OF LESSON 1-2: Learn about your practicum site. Synthesize and set priorities focusing on procedures, the population, the staff, and collecting information related to your project. Begin collection of information for your literature review.

c. BY THE END OF LESSON 3: Write your introduction with questions. Send this to your CF for critique. If you desire, schedule a meeting with the CF to discuss the review of your draft (in fact, the CF would prefer to meet with you).

d. BY THE END OF LESSON 4: Begin to develop your class, PowerPoint, or other materials you need to carry out your project.

e. BY THE END OF LESSON 5: Plan your activity, presentation, or the appropriate method to share your project with the practicum site. The CF should review and approve your materials prior to their use.

f. BY THE END OF LESSON 6: Present to your Preceptor or to the team or to whomever has been identified as the recipient of your work. Don’t forget to have an evaluation by the participants if you do a presentation.

g. BY THE END OF LESSON 7: Write up the summary/implementation, evaluation, and implications for nursing practice. Submit a final draft of your paper to your CF.

h. BY THE END OF LESSON 8: Rewrite and submit your final paper for grading.


SAMPLE PROJECT TOPICS (these are just samples to stimulate your thoughts. The project must be appropriate to the site):


1. Project identified as a need by your Preceptor in the site.  


2. Client Education focused for example:

a. Develop a new class for your site with associated materials.

b. Evaluate some of the current educational offerings (would include designing a tool, data collection, analysis, recommendations).

c. Develop a focused ed program in a community setting like a church, homeless shelter, free clinic, etc. (under the direction of the minimally prepared BSN nurse).


3. Leadership/Management Projects

a. Classes in negotiation strategies

b. Classes in conflict resolution, team building

c. Exploration of nursing budgets 

d. Assist with project proposals and/or development

e. Exploration of staffing needs

f. Management resources


4. Quality Improvement Projects

a. Chart audits

b. Gathering information needed for accreditation or movement to magnet status


5. Staff Development

a. Develop classes in cultural competence; delegation

b. Patient safety

c. Coordination of care

d. Changing practice using evidence-based research

e. Implementation of new procedures, etc.




1. Title Page


2. Abstract


3. Introduction, Project Overview


4. Review of the Literature addressing the importance of the project and background information.


5. Summary of the Project and its Implementation and Evaluation (if implemented).


6. Nursing Implications


7. Reference List


8. Appendices

a. Project plan time line

b. Project materials, reports, forms, etc. used.




• Paper must utilize APA format (12-point Times New Roman font, 1-inch margins, running head).

• This should be 10 pages minimum of content and include a title page.

• The body should have correct citations, format (APA).

• References should appear at the end of the paper.

• References should include at least four (4) refereed, evidence-based articles.




When you have completed your assignment, save a copy for yourself in an easily accessible place and submit a copy to your instructor.


ership and Management.


Final project

Project Overview

In this project you will essentially go through the stages of project management (i.e. Defining the project scope, Project time, project cost, human resources, project communications, project risk, and project procurement) for a case study given to you. You will be using the MS project management system for the project. Your project grade will be based on your analysis and quality of final report.


Project Description

Assume you are the director of external affairs for a national not-for-profit medical research center that does research on diseases related to aging. The center’s work depends on funding from multiple sources, including the general public, individual estates, and grants from corporations, foundations, and federal government.


Your department prepares an annual report of center’s accomplishments and financial status for the board of directors. It is mostly text with a few charts and tables, all black and white, with a simple cover. It is voluminous and pretty dry reading. It is inexpensive to produce other than the effort to put together the content, which requires time to request and expedite information from the center’s other departments.


At the last board meeting, the board members suggested the annual report be “upscaled” into a document that could be used for marketing and promotional purposes. They want you to mail the next annual report to the center’s stakeholders, past donors, and targeted high-potential future donors. The board feels that such a document is needed to get the center “in the same league” with other large not-for-profit organizations with which it feels it competes for donations and funds. The board feels that the annual report could be used to inform these stakeholders about the advances the center is making in its research efforts and its strong fiscal management for effectively using the funding and donations it receives.


You will need to produce a shorter, simpler, easy-to-read annual report that shows the benefits of the center’s research and the impact on people’s lives. You will include pictures from various hospitals, clinics and long-term care facilities that are using the results of the center’s research. You also will include testimonials from patients and families who have benefited from the center’s research. The report must be “eye-catching.” It needs to be multi color, contain a lot of pictures and easy-to-understand graphics, and be written in a style that can be understood by the average adult potential donor.


This is significant undertaking for your department, which includes three other staff members. You will have to contract out some of the activities and may have to travel to several medical facilities around the country to take photos and get testimonials. You will also need to put the design, printing, and distribution out to bid to various contractors to submit proposals and prices to you. You estimate that approximately 50,000 copies need to be printed and mailed.


It is now April 1. The board asks you to come to its next meeting on May 15 to present a detailed plan, schedule, and budget for how you will complete the project. The board wants the annual report “in the mail” by November 15, so potential donors will receive it around the holiday season when they may be in a “giving mood.” The center’s fiscal year ends September 30 and its financial statements should be available by October 15. However, the nonfinancial information for the report can start to be pulled together right after the May 15 board meeting.


Fortunately, you are taking a project management course, at Empire State College, and see this as an opportunity to apply what you have been learning. You know that this is a big project and that the board has high expectations. You want to be sure you meet their expectations, and get them to approve the budget that you need for this project. However, they will only do that if they are confident that you have a detailed plan for how you will get it all done and a well prepared estimated budget. You and your staff have six weeks to prepare a plan that you will present to the board on May 15. If approved, you will have six months, from May 15 to November 15, to implement the plan and complete the project.


Your staff consists of Grace, a marketing specialist; Levi, a writer/editor, and Lakysha, a staff assistant whose hobby is photography (she is attending a local college part-time, in the evenings to earn a degree in photojournalism, and has won several local photography contests).


You are appointed as the project manager to direct this project. Prepare a detail report as outlined below and hand in for grading. Include a Disk which contains an electronic copy of all files from MS Project and other software that you decide to use.


Final Report Outline

1. Cover Page

2. Executive Summary (1 page)

3. Introduction

4. Project scope and charter

5. Project Work Breakdown Structure (WBS)

6. Project Human Resource Requirements (given in the case)

7. Project Responsibility Assignment Matrix

8. Project time including Gantt and PERT Diagrams

9. Project detail costs

10. Project quality issues

11. Project communications including outline for monthly progress reports

12. Project risks

13. Project Procurement

14. Conclusion

15. References

16. Appendix


NOTE: You must prepare a report with sufficient details to present to the board members who are not familiar with the project management. Therefore be sure to prepare a report with sufficient details and explanations. Preparing the above documents will NOT be sufficient.


Strategy Selection, Implementation and Evaluation for Kraft Heinz Co (The) [NMS: KHC]

Company for Assignments: Kraft Heinz Co (The) [NMS: KHC] 


Create a double-spaced, 12 point font Word or Rich Text Format (RTF) document. The final product cannot be longer than 16 pages in length, excluding the title page and reference page. Those items identified in the implementation and action plans should appear under the appropriate heading in the paper. Do no use an Appendix. 

All Quiet on the Western Front

These are the guidelines for the paper to be written. Please read them over carefully. *MOST IMPORTANT-ARE THE HISTORICAL THINKING CATEGORIES. THESE MUST BE INCLUDED. Notice that the guidelines indicate that at least three (3) of the historical thinking categories need to be used to better understand the selected text. You can certainly use more. The guidelines, the historical thinking categories, and the rubric are all uploaded. If you do not received them please let me know asap. Please pay very close attention to the RUBRIC as your guide as well. This rubric is what the professor will use to grade the paper. If you feel that you are not able to write enough about themes for instance I can send you the class syllabus. Let me know that as well. You will write a 2000 to 3000-word paper. Do not count cover pages or bibliographies as part of the page count. Papers are typed, use 12 point naturally legible font, and be appropriately cited. APA citation. Emphasize analysis over plot summary by focusing on the following questions: 

•What themes are shared by both the selected book and our course of study? 

•How do the characters from the selected book reflect these themes? 

•How does the selected book reflect the time that it was written? How does the text reflect the goals or desires of the author? 

•How does the selected book link to issues of today? 

•How can at least three (3) of the historical thinking categories be used to better understand the selected text? (Uploaded to you and this section is very, very important to include). 

•How does the selected text reflect the political or social concerns of the time?(IMPORTANT) 

•What personal connections have you made to the selected text?When including discussion of the text, focus on concise summary. Keep the use of quoted material to a minimum. No quotes longer than two lines. I must have the paper back by: Wednesday, December 12, 2018 at 2:00 PM California time. 


International business across borders- China or Australia

This assignment’s purpose is to perform a country analysis and assessment of a new emerging market where rapid GDP growth has created attractive investment opportunities. 

You are required to pick one of the following countries and perform an assessment of its potential and opportunity for Foreign Direct Investment (FDI). 

Countries: China, India, Russia, Thailand, Indonesia, Turkey, Nigeria, Mexico, Eastern European countries, etc. (I prefer to choose China OR Australia). Choose your country for this assignment with the consultation of your lecturer. Your report must address the following key areas: 

□ General overview of the country or the region □ Political, Economic, Socio-cultural and Technological influences/benefits/ advantages □ National resource and factor endowments that create competitive advantage □ Foreign currency and exchange influences □ The countries existing trade policies, systems, barriers and incentives □ Existing levels of Foreign Direct Investment □ Summary and recommendation based on your assessment 

You will submit the findings of your research topic as a written report in Week 6 via the link provided on blackboard. You will need to cite material from academic texts or articles or official sources, e.g. government reports, and the final report MUST BE WRITTEN IN YOUR OWN WORDS. All reports must contain in-text citation and an accurate and complete set of references at the end of the paper. 

The impact of knowledge management by technological tools and electronic means in academic staff performance in Palestinian universities

1. Title of article is “The impact of knowledge management by technological tools and electronic means in academic staff performance in Palestinian universities”.

2. Independent variable is : knowledge management (KM) by technological tools and electronic means which consists of four domains :


– knowledge creation and acquisition which consist from (6) paragraphs from kca1 to kca6 as in the SPSS file attached.

– organize and storage knowledge from osk1 to osk6

– Knowledge Sharing and Dissemination from ksd1 to ksd6

– implementation of knowledge from ik1 to ik6


3. Dependent variable is :academic staff performance

4. Population size: 3662 academic staff distributed on 9 universities in west bank.

5. Sample size: 282 academic staff.

6. Tool of the study : questioner consist of two parts first one is knowledge management (KM) by technological tools and electronic means and the second one is academic staff performance.

Professional Association Membership

Examine the importance of professional associations in nursing. **Choose a professional nursing organization that relates to your specialty area, or a specialty area in which you are interested. In a 750-1,000 word paper, provide a detailed overview the organization and its advantages for members. Include the following:

1. Describe the organization and its significance to nurses in the specialty area. Include its purpose, mission, and vision. Describe the overall benefits, or “perks,” of being a member.

2. Explain why it is important for a nurse in this specialty field to network. Discuss how this organization creates networking opportunities for nurses.

3. Discuss how the organization keeps its members informed of health care changes and changes to practice that affect the specialty area.

4. Discuss opportunities for continuing education and professional development.

Advanced Management Accounting

By drawing on the accountability literature, and relevant information in the public domain, you are required to write an essay which critically examines to whom, for what and how (i.e. through what means and processes) is a UK university of your choice accountable. Guidance notes: 1. You may choose any university in the UK. You are advised to thoroughly read, drawn on, and refer to the following and other relevant articles to get ideas for your essay: 


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