1. What category of IT was the SAP system implemented by the Valle del Lili Foundation (VLF)? Did VLF want to achieve competitive parity or competitive differentiation with the SAP implementation. Use the case details to justify your position.
2. Identify the main driving and restraining forces during the implementation process.
3. Evaluate how well VLF dealt with these driving and restraining forces. Please compare what VLF did to the best practices identified in the reading articles to illustrate your points.