Post two key insights you had from the scholarly resources you selected. Describe a leader whom you have seen use such behaviors and skills, or a situation where you have seen these behaviors and skills used in practice. Be specific and provide examples. Then, explain to what extent these skills were effective and how their practice impacted the workplace.

Please include 3 or more scholarly article references

https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-015-0891-3