Learning Outcomes: 
 On successful completion of this module students will be able to: 
1.   Describe the transformation process by which organizations produce & deliver goods & services. 
 2.   Critically discuss the differences between service operations and manufacturing operations. 
 3.   Collaborate with healthcare professionals to select a patient/healthcare process to improve 
 4.   Apply core operations management concepts to design more effective utilization of resources. 
 5.   Apply the characteristics, roles and techniques of project management to their module project. 
 6.   Reflect on their role in contributing to the project 
Assignment 
Part I: Project Management demonstrated by mapping and improving a healthcare process  [3,200 words, 80% of total grade; assesses learning outcomes 1, 3, 4 & 5 ]  
 (Learning Outcomes: 1, 3, 4 & 5 are assessed in Part I). 
Applying the Science of Improvement, diagnose and critically analyse how you would resolve an issue within a work related process.  
1. Using the principles of operations management map your process to represent the current situation. Identify all problem areas with the process.  
2. Using Quality Improvement Tools identify and critically analyse one problem area in the process. Provide data to support your analysis of the problem.  
3. Based on your analysis of the current state, suggest possible improvements.  
4. Describe and support the realistic approaches you would undertake to achieve the improvement.  
5. Apply the characteristics and techniques of project management to the management of your assignment

Use this 5 questions As subheadings 

 Part II: Reflection [800 words, 20% of total grade; assesses learning outcomes 6] 
 
Drawing on your learning from the module, critically reflect on your experience of completing this assignment. 
You may use a reflective model or framework to guide your reflection, however it is not compulsory. 
Applying the Science of Improvement, diagnose and critically analyse how you would resolve an issue within a work related process.  

Explanation 
1. Using the principles of operations management map your process to represent the current situation. Identify all problem areas with the process.  
I want my assignment to be about the Discharge pharmacy in the hospital .. I attach the operation map you can put it in the assignment  .. describe the current process and  identify all problems in the workflow  like : delay the medication, timing, patient satisfy ……. Ect 

2 ) Using Quality Improvement Tools identify and critically analyse one problem area in the process. Provide data to support your analysis of the problem.  
You can use any Tools :   kaizen 5S , aspd , lean approach, 5whys      .. use Only One problem area critical analyse support by models and theories I choose the delay Time to deliver or patient receive the medication  
“ don’t forget to support it with accurate numbers” use it with flow chart 
Example :

3. Based on your analysis of the current state, suggest possible improvements.  
The suggestion you will find it in the “ Lean sigma to optimize workflow efficiencies in the outpatient pharmacy”  I use  kaizen 5S lean methodology  

4. Describe and support the realistic approaches you would undertake to achieve the improvement.  
Describe How we can apply 

5. Apply the characteristics and techniques of project management to the management of your assignment
 Use GANTT CHART just draw the chart with thw task and elemets and I will put the names and dates 

Part II: Reflection 800 words 

Use gibbs reflective cycle
 

–     introduction should describe what you are going to talk about 
–    The conclusion should describe what you have done! 
–     If you are asked to critique then you should explore both the positive and negative aspects of the article – not just repeat what the article says
–    Reference every idea you get from another source ‘not more than 7 years’