Assignment:

You have been working for about ten years within the private sector as a fraud investigator. You are now the director of fraud management with a well-known amusement park. Because your amusement park handles hundreds of thousands of dollars and credit card information, you must have a great fraud prevention program. Management is aware of a need for increased requirements for the amusement park to maintain a system of internal control to help prevent and detect fraud. The chief executive officer (CEO) of the amusement park, Mary Moore, is also interested in using a proactive posture toward building an antifraud prevention program, including exploring using a proactive auditing approach for fraud discovery. You have had discussions with the internal auditor and your external fraud investigators as well as accounting and consulting firms for proactive approaches for detecting fraud. Management is aware that eliminating the opportunity for fraud is critical. Recently, the Institute of Internal Auditors (IIA), the American Institute of Certified Public Accountants (AICPA), and the Association of Certified Fraud Examiners (ACFE) have adopted a comprehensive guide for managing the business risk of fraud. Please answer the following questions in preparing this paper of 3-5 pages. As you answer each question, you must provide support or evidence that will enhance and empirically prove your answers.

 Academic criminal justice articles or real life criminal justice findings that are not found in journals or other academic sources must be used when supporting your answers. Please use APA style for all cited sources, including your reference page. What are the benefits of a comprehensive control program?

 If you were advising this corporation, what would be the specific benefits for it?  What procedures should be considered for detective controls, including independent checks and a system for documents and records?

  Because an amusement park deals with a large amount of cash and electronic funds like credit cards, discuss the possibility of a fraud hotline as part of your program. Remember that an amusement park is just like a corporation in organization and goals for making profits.

 How can a hotline be implemented as a tool for preventing and detecting fraud?  What recommendations would you offer the CEO to encourage a culture of honesty, openness, and assistance? 

 Do you think that a culture of honesty, openness, and assistance can exist as suggested by Ms. Moore? Or is it a utopian idea with no understanding of how human nature works? Please provide examples to justify your answer. 

MBA 700: Leader Interview Assignment Guidelines and Grading Guide

Overview The leader interview assignment is assigned in Module One and is due in Module Three. The purpose is to give you a better understanding of the role executive management plays in the strategic management process.

The leader interview assignment requires you to use concepts from Modules One, Two, and Three. You will reflect on and analyze the responses from your interviewed leader and incorporate your own research on strategy topics into your analysis.

Select a leader in an organization of your choice. This leader must be a decision-making manager; an executive or CEO is preferred. This must be a manager who understands the company’s strategy and has a level of authority and responsibility to answer questions on macro-environment factors that impact his or her organization as well as on assessing, to some degree, how well the company is performing to its stated strategy. While an executive or CEO is ideal, most decision-making managers will implement the organization’s strategy, for example, through the allocation of resources, assignment of tasks, or appraisal of employees in meeting company objectives.

You will have some predetermined interview questions to pose to your interviewee/leader, but you must also add three to five of your own strategy-related interview questions that pertain to material in Modules One through Three and are relevant to this leader or his or her organization. When you create your questions, be sensitive to the leader’s need for confidentiality on some aspects of the organization’s internal information.

The best back-and-forth interview exchange is through face-to-face meeting with your interviewee/leader. Other methods for the interview can include phone or web conferencing or interview by email.

Main Components This interview consists of a series of interview questions, some of which are listed on the Interview Questionnaire located at the end this document. You must also add three to five of your own strategy-related interview questions that pertain to material in Modules One through Three and that are relevant to this leader or his or her organization. You will reflect on the interviewee/leader’s responses and incorporate your own research about strategy topics in an analysis paper about the role of leadership in the creation and execution of strategy.

Format You will need to interview your leader and then reflect on and analyze his or her responses in a paper that also incorporates your own research about strategy

topics.

TIPS:

1. Prepare your own three to five questions relevant to this interviewee/leader to add to the list of predefined questions in the Interview Questionnaire at the end of these guidelines. Be sensitive to the interviewee/leader’s position and a need for confidentiality on some aspects of internal information when you create your questions.

2. Be prepared to provide your interviewee/leader with the list of questions prior to the actual interview so he or she is not caught off-guard. 3. Arrange to hold your interview as early as possible, in Module One, as schedule changes and postponements can happen. 4. The interviewee does not need to reveal any confidential company information. 5. Be sure to send a thank-you note to your interviewee after the interview.

Reflect on what you have learned about the role of leadership and strategy from your interview. Analyze the importance of leadership in crafting and executing strategy. Incorporate meaningful research in your analysis; your research into strategy creation and execution topics could and should begin before the interview. Include your entire interview questionnaire, including the interview questions you created, and your leader’s responses in an appendix. The appendix does not count in the page requirements for your analysis. Your own analysis should be between 4 to 6 pages and incorporate research on strategy topics.

Rubric Requirements of submission: Written components of interview analysis papers must follow these formatting guidelines when applicable: double spacing, 12- point Times New Roman font, one-inch margins, and discipline-appropriate citations. The main body of the paper (excluding cover page, table of contents, appendices, and references) should be between 4 to 6 pages of written analysis, excluding your interview questionnaire and the interviewee/leader’s responses. Your interview questionnaire and your leader’s responses should be included separately in an appendix and do not count in the required 4 to 6 pages of analysis. (12-point Times Roman font with double spacing).

Critical Elements Exemplary (100%) Proficient (90%) Needs Improvement (70%) Not Evident (0%) Value

Main Elements Includes all or almost all of the components and requirements and cites multiple examples to illustrate each element

Includes most of the main elements and requirements and cites many examples to illustrate each element

Includes some of the main elements and requirements

Does not include any of the main elements and requirements

25

Inquiry and Analysis

Provides in-depth analysis that demonstrates complete understanding of multiple concepts

Provides in-depth analysis that demonstrates complete understanding of some concepts

Provides in-depth analysis that demonstrates complete understanding of minimal concepts

Does not provide in-depth analysis

20

Integration and Application

All of the course concepts are correctly applied

Most of the course concepts are correctly applied

Some of the course concepts are correctly applied

Does not correctly apply any of the course concepts

10

Critical Thinking Draws insightful conclusions that are thoroughly defended with evidence and examples

Draws informed conclusions that are justified with evidence

Draws logical conclusions, but does not defend with evidence

Does not draw logical conclusions

20

Research Incorporates many scholarly resources effectively that reflect depth and breadth of research

Incorporates some scholarly resources effectively that reflect depth and breadth of research

Incorporates very few scholarly resources that reflect depth and breadth of research

Does not incorporate scholarly resources that reflect depth and breadth of research

15

Writing (Mechanics/

Citations)

No errors related to organization, grammar and style, and citations

Minor errors related to organization, grammar and style, and citations

Some errors related to organization, grammar and style, and citations

Major errors related to organization, grammar and style, and citations

10

Total 100%

Interview Questionnaire

Name of Organization:

Name of Leader/Interviewee:

Date of Interview:

Delivery Method of Interview:

Predefined Interview Questions:

Part 1: Introduction (If you cannot find this information ahead of time, you will need to ask during the interview):

What is the name of your organization?

What are your organization’s primary products and/or services?

Please provide a brief description of your organization’s current mission/purpose and its vision for the future.

Does your organization have a stated strategy that it shares with stakeholders? If so, what is that strategy?

What are your responsibilities, and what is your title?

Part 2: Crafting Strategy

Are there forces outside your organization that put pressure on how your business is run? Briefly describe them.

How has your organization changed its strategy in response to outside forces?

How do your biggest rivals compete to try to gain an advantage with customers in your markets?

What do you believe is your organization’s competitive advantage over rivals?

Describe how your organization involves the leadership team in developing strategies during challenging economic times.

Describe how your organization involves other employees in developing strategies.

Part 3: Executing Strategy

How does your organization communicate its vision and strategy to employees?

Briefly describe how your organization builds internal capabilities.

Describe how you organization determines and communicates objectives.

Describe how you and your organization evaluate performance towards stated objectives.

1. Writing a mission statement requires focus and should inspire not only the employees within an organization but the customers, suppliers and community as a whole.  What are the nine basic components of a mission statement? Why is it important to include as many of these components as possible in a company’s mission statement? 
2. There are many analytical tools and techniques available for companies to gauge not only where they stand within the industry but to also assess their sustainability and competitive advantage within the marketplace.  Why do you believe it is an important step within a strategic planning process to conduct a SWOT analysis?  How can a VRIO help an organization? 
3. Describe a situation when a TOWS matrix framework would be appropriate.

** please provide references

Plagiarism free, APA is required for this assignment, solid academic writing is expected need back on Tuesday December 19, 2017 by 6pm. Part 1&2 assignment on separate paper.

Trends in Social Media Essay

The social media phenomenon has brought dying and grieving into the public realm. Because social media makes private expressions about grief public, it is important for mental health workers to understand the impact of this phenomenon on grievers and their helpers. This assignment will help you understand this concept. 

Citing two three scholarly sources. In 650 words, analyze the effects of the media on grievers and their helpers by doing the following:

List each one

1. Describe specific instances of  how death and grieving are currently portrayed in the news and popular entertainment.

2. Describe specific instances of how death and grieving are portrayed or expressed on social media such as Facebook, Blogs, Instagram, GoFundMe, etc.

3. Assess how the portrayals of death and grieving in the media you describe might affect both grievers and their helpers. Describe both positive and negative ways these portrayals might impact them.

See attachment

Follow Rubric guidelines for this assignment 

Assignments- 2 

Plagiarism free, APA style is not required for this assignment, but solid academic writing is expected, and documentation of sources, need back on Tuesday December 19, 2017 by 6pm. 

Benchmark – Mental Health & Wellness Blog Post 1: Dealing with Loss

For this assignment, imagine you are a mental health worker with a blog that you use to assist those experiencing the grief process. Consider your audience: Those currently dealing with grief or other mental health workers.  Access and explore the HealthyPlace Mental Health website to read through some of the existing mental health blogs.

Citing four scholarly sources, in a blog post, write 700 words provide some ways your readers can successfully deal with the following: 

List each one. 

1. Grief and bereavement – Explain how different the grief process is for those dealing with traumatic loss (murder, suicide, accidental death) and those dealing with chronic illnesses.

2. Major life adjustments after loss for those dealing with trauma and chronic illnesses. 

3. Lastly, in your blog post, provide advice on how readers can safely utilize social media (Facebook, Instagram, blogs, GoFundMe) to help cope with the grieving process.

Note: 

You may use Microsoft Word templates, creative fonts, and small file images to create your blog post.

This benchmark assignment assesses 

If you were the CEO of a large, diversified, multinational company, what value would you expect your HRM function to add to the organization? How would you determine whether HRM was providing value?  For example, how would you know whether the HRM function was being effective? Which measures would you use for evidence of effectiveness? How would you assign accountability for effectiveness?

The final paragraph (three or four sentences) of your initial post should summarize the one or two key points that you are making in your initial response. Your posting should be the equivalent of 1 to 2 single-spaced 700-1000 words  in length. APA format cite all sources

Describe antitrust and end of life (short answers) 

Write and essay about weather healthcare is a right or a privelage. 

RESEARCH OF EXPECTED AND PERCEIVED SERVICE QUALITY IN HOTEL MANAGEMENT

Abstract

The paper examines the concept and measurement of quality of service in the hotel sector. The ratings of guests ‘expectations and calculations of SERVQUAL gap. The findings of questionnaire research aimed at measuring the service quality in spa hotels are presented in this paper. The research was conducted in hotels of the third category (three-star hotels) which are located in the most visited spa centers in Serbia: Vrnjačka banja, Niška banja, Soko banja and Mataruška banja, during the months of September – November 2009.

1. INTRODUCTION

The main objective of this paper is to assess the expectations and perceptions of the guests staying in spa hotels, to calculate the discrepancy between the experienced and expected service quality and estimate which determiners are considered the most significant by the consumers.

Hotel that chose the application of quality concept as a key factor of success should experience the growth in the satisfaction of costumers. However, trying to reach the high level of the quality of hotel services, hotel managers very often meet with problems of an adequate measuring of the service quality. Hotel managers do not know what their guests concern & reliable methods for determining the expectations and perception of hotel guests when the service quality is concerned. As a solution to this problem, Nitin et al (2005) give detailed evaluation of 19 models of quality created in the period between 1984-2003. Although the research results did not lead us to one universally accepted model, the biggest support and the best complements were given to GAP model of quality and dimensions of quality presented in SERVQUAL model.

2. CONCEPT OF SERVICE QUALITY

High-class hotels render the highest standards and highest quality products and service, with the most extensive scope of expensive hotel service. Economy class hotels offer products and service of lower quality, with a limited scope of less expensive service. Quality must be driven by customers‟ demands. Moreover, quality is a complex set of features that define its level of appropriateness to the intended purpose.

2.1. Gap model

The model was first introduced in 1985 (Parasuraman et al, 1985). The errors emerge between the guest and the service provider, regarding the perceptions and expectations. This model primarily demonstrates the process of the emergence of service quality (Ljubojeviš, 2004).

The basic gap is the Consumer gap, which emerges as the discrepancy between customer expectation regarding service and customers perception of the service delivery in the hotel. Customer gap is the outcome of one of 4 gaps of a service company, which emerge as certain discrepancies within the design and delivery phases of service to the consumers.

Five key discrepancies were identified (Parasuraman et al, 1985):

Gap 1 – the gap between customer expectations and management's perceptions of those expectations;

Gap 2 – the gap between management's perception of what the customer wants and specifications of service quality;

Gap 3 – the gap between service managerial quality specifications (quality, standards, forms of delivery) and the actual delivery of the service;

Gap 4 – the gap between service delivery and what the company promises to the customer through external communication. All four influence the total perception of service quality and customer satisfaction;

Gap 5 – Represents difference between customers‟ expectations regarding the service and their perception about the specific service. The last gap is the result of all the previous gaps.

2.2. SERVQUAL model

When we take into consideration research of service quality in the sector of tourism and hotel management, most authors modify SERVQUAL model adapting it to the specific needs of these two fields. Ekinci et al (1998) tested SERVQUAL model based on the research carried out in the Turkish sea coast hotels. Their model is based on tangible and intangible determinants of quality. Getty and Thompson developed a scale called LODGQUAL (from lodging quality) for measuring quality of hotel accommodation (Getty and Thompson, 1994). Soriano (2002) conducted the research on service quality in restaurants in Spain, where he evaluated: quality of food, quality of service, quality of ambience and price/quality ratio. Stevens et al (1995), basing it on SERVQUAL model, developed a model called DINESERV, which consists of 29 questions, arranged according to 5 determinants of quality in SERVQUAL model. Snoj and Mumel carried out the research on service quality in spas in Slovenia in 1991 and 1999. The authors wrote 23 questions arranged in 5 determinants of SERVQUAL model (Snoj and Mumel, 2002).

2.3. Customers' satisfaction in hospitality

Moreover, customers‟ expectations vary according to the service type. The importance of customers‟ expectations highlights the fact that product quality represents its ranking according to established standards.

If a guest stays in a certain hotel, with high level of its personnel courtesy and low prices but the interior or ambience fail to match the expected level, the guest expectations will form according to the case.

Inappropriate ambience will cause with certain guests to decide not to stay in the hotel, but other guests, who are also aware of the modest interior, will decide to stay in the hotel since they expect courteous personnel and lower prices. That hotel meets minimum tolerable expectations to attract guests. However, for other profiles of guests, the level of expectations is higher since low price and courteous personnel cannot render compensation for inappropriate ambience (Veljkoviš, 2006).

The right parameter for success of service or a product is achieved once the perception meets expectations in terms of value. The confirmation of expectations is observed through the gap, i.e. the deviation which appeared between the guests‟ expectations and delivered service. If their expectations meet the perception that means the guests are "satisfied'. When the perception outweighs the expectations, the guests are “delighted”. In case, the expectations are higher then the perception, it is assumed that the guests are "dissatisfied" (Šosiš, 2006).

3. METHODOLOGY

Based on the detailed analysis of the mentioned models, authors firstly made the list of 28 hotel attributes. The list of items was then sent to academic staff of the Department of Geography, Tourism and Hotel Management, University of Novi Sad, for comments.

The questionnaire used in this research consists of three parts. The first part of questionnaire consisted of 24 hotel attributes, for which guests were asked to indicate the perceived importance of the attributes when they choose a hotel, while the second part consisted of a serial of 24 questions whose aim was to examine their perceptions of actual hotel performance during their hotel stay. Attributes were measured a five-point Likert type scale ranging from 1, least important to 5, most important, in the Importance part, and from 1, strongly disagree, to 5, strongly agree, in the Performance part. The third part of the questionnaire included respondent demographic information.

4. DESCRIPTION OF A RESEARCH SAMPLE

The research was conducted in hotels of the third category (three-star hotels) which are located in the most visited spa centers in Serbia: Vrnjaţka banja, Niška banja, Soko banja and Mataruška banja, during the months of September – November 2009. The above mentioned spa centers record 65% of visits and 54% overnight stays of the total number of visits and overnight stays in all spa centers in Serbia in 2009 (Statistical Office of the Republic of Serbia, 2010). Five researchers conducted the survey. In total, 500 questionnaires were distributed and 295 (59%) usable questionnaires were obtained. The average time spent for filling out the questionnaire was 10 minutes.

The purpose of this assignment is to use skills you have learned  throughout all five weeks of the course. You will apply what you have  learned to solve a real-world scenario that you could encounter in your  future career.

Create a 5- to 7-slide Microsoft® PowerPoint® presentation including:

Introduction (approximately 1 minute and 1 slide)
Which topic and scenario did you choose?
Why did it interest you?
Visuals/Evidence (approximately 4 to 5 minutes and 3-4 slides)
Show your data table, scatterplot, other two visuals, calculations, and any other evidence to support your conclusion.
Explain what information in the data tables is not needed for your analysis. Explain why the unused information is not needed.
Discuss why you selected each visual and what you can conclude from the visuals.
Conclusion (approximately 1 minute and 1-2 slides)
Restate your topic and scenario and give your conclusion.
Discuss how your topic relates to a real-world scenario.
Explain how confident you are that your conclusion is sound.
Explain what work would need to be done to increase your confidence in your conclusion.
Discuss what you learned from this project.
Include detailed speaker notes for each slide.

 Assignments-1

Plagiarism free, APA is required for this assignment, solid academic writing is expected need back on Tuesday December 19, 2017 by 6pm. Part 1&2 assignment on separate paper.

Trends in Social Media Essay

The social media phenomenon has brought dying and grieving into the public realm. Because social media makes private expressions about grief public, it is important for mental health workers to understand the impact of this phenomenon on grievers and their helpers. This assignment will help you understand this concept. 

Citing two three scholarly sources. In 650 words, analyze the effects of the media on grievers and their helpers by doing the following:

List each one

1. Describe specific instances of  how death and grieving are currently portrayed in the news and popular entertainment.

2. Describe specific instances of how death and grieving are portrayed or expressed on social media such as Facebook, Blogs, Instagram, GoFundMe, etc.

3. Assess how the portrayals of death and grieving in the media you describe might affect both grievers and their helpers. Describe both positive and negative ways these portrayals might impact them.

See attachment

Follow Rubric guidelines for this assignment 

Assignments- 2 

Plagiarism free, APA style is not required for this assignment, but solid academic writing is expected, and documentation of sources, need back on Tuesday December 19, 2017 by 6pm. 

Benchmark – Mental Health & Wellness Blog Post 1: Dealing with Loss

For this assignment, imagine you are a mental health worker with a blog that you use to assist those experiencing the grief process. Consider your audience: Those currently dealing with grief or other mental health workers.  Access and explore the HealthyPlace Mental Health website to read through some of the existing mental health blogs.

Citing four scholarly sources, in a blog post, write 700 words provide some ways your readers can successfully deal with the following: 

List each one. 

1. Grief and bereavement – Explain how different the grief process is for those dealing with traumatic loss (murder, suicide, accidental death) and those dealing with chronic illnesses.

2. Major life adjustments after loss for those dealing with trauma and chronic illnesses. 

3. Lastly, in your blog post, provide advice on how readers can safely utilize social media (Facebook, Instagram, blogs, GoFundMe) to help cope with the grieving process.

Note: 

You may use Microsoft Word templates, creative fonts, and small file images to create your blog post.

This benchmark assignment assesses the following programmatic competency: 6.3: Evaluate how the grief process may differ due to types of losses and individual differences.  

Content Review   Directions: •Respond to each item. Each response should be concise and between 2–3 paragraphs in length. •Use MS Word to write your responses, and submit your answers to all three questions in one Word document. •Copy and paste each question into the document, so your Instructor can see which questions you are answering.  By Day 7 1.Based on the information in the article by Terri Apter, summarize how, when, and why self-doubt typically develops in young people. Then describe one "wrong" way to build self-esteem and one "right" way, explaining why for each. 2.In the "The Strive of It" and "Joy in School" Kathleen Cushman and Steven Wolk each discuss how to motivate students by allowing them to choose their own pursuits. How do the strategies presented in these articles relate to the ideas of the Circle of Courage, as described by Martin Brokenleg and Tim McDonald? Explain at least two specific ways that ideas presented in one or both of these articles fulfill some or all of the values of the Circle of Courage. 3.Describe at least three ways that the emotional climate of a group or classroom setting can affect a child's or adolescent's motivation, explaining why and including a specific example for each.  Submit this assignment.